Information Referral and Support

The program provides support to understand, access and navigate the aged care service system, including My Aged Care (MAC). We provide personalised support to seniors, community groups, carers and other eligible people to access up-to-date home care and support services information.

Some support services include:

  • Initial care needs identification
  • Information on support services available
  • Guidance on My Aged Care’s contact centre and registration
  • Assistance to organise the appropriate aged care assessment
  • Help to understand and access approved home care support services
  • Advise to navigate the service system
  • Referrals
  • Client advocacy
  • Home care advisory services
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Awards and Recognition